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Community Guidelines

The standards every rider and driver agrees to: respect, safety and following the law.

Dernière mise à jour: 1 novembre 2026Everyone

Ce document est fourni en anglais. En cas de traduction, la version anglaise prévaut dans la mesure permise par la loi locale.

Treat everyone with respect

  • No discrimination based on race, ethnicity, religion, gender, sexual orientation, disability, age or any other protected characteristic.
  • No harassment, threats, or inappropriate or unwanted contact — during or after a trip.
  • Respect personal space and privacy. Don’t comment on appearance or ask personal questions.
  • No sexual contact or conduct between riders and drivers, ever.

Help keep each other safe

  • Riders: confirm the plate and driver before getting in, and wear a seatbelt.
  • Drivers: follow traffic laws, never use a handheld phone while driving, and never drive impaired.
  • No weapons, except where carried lawfully by authorised persons.
  • Use SOS only for genuine safety concerns.

Be honest

  • Use your own account; no account sharing.
  • Drivers must only use the vehicle and identity registered and verified with HaloRide.
  • No requests for extra money outside the agreed fare and approved charges.
  • No fake trips, fake reports or manipulation of ratings or prices.

Follow the law

No transporting illegal goods, no use of HaloRide to commit a crime, and comply with local traffic, transport and public health rules.

Respect property

Riders should leave vehicles as they found them. Drivers should keep their vehicle clean and in good repair — it’s part of your Car Score.

What happens when guidelines are broken

Depending on severity, we may warn, temporarily restrict, or permanently remove a user. Serious incidents may be reported to the authorities. Reports open a case with a response time you can track in the app, and decisions can be appealed.